Service development support

What we offer

Our aim is to help asylum and refugee organisations to deliver sound advice services. We can help your organisation to figure out where your organisation wants to be. Then develop the skills and resources it needs to thrive.

Together we can:

Review and plan your advice model, OISC level and next steps

Connect you with other organisations who are doing similar work

Signpost you to further support

We answer your questions around:

  • How do we involve Experts by Experience in designing our advice service?
  • What can we expect from being audited?
  • Should we increase our OISC level and how might this change our organisation?
  • What supervision do we need in place?
  • How can we maintain our OISC registration through staff changes?
  • How do we go about Continuing Professional Development (CPD)?
  • How could we learn and share good practice with other organisations?

Group support


We offer the following group activities for all partners:  

  • Events
  • Slack channel (coming soon)

1-to-1 support

Partners Only

We provide 1-to-1 support for 15 partner organisations who are actively working towards OISC level 2. If you would like to be considered for this support, email Julie.


Get in touch

If you would like to know more about our Service Development support, please email Julie at Refugee Action. We aim to reply to all enquiries within one week.

Email Julie