PayPoint vouchers are a way to issue cash or energy credits to your customers. Issued by email, letter or SMS, vouchers can be redeemed at over 28,000 retailers across the UK.
NACCOM have released an offer for their members, reducing the fee with pre-payment card provider Equals. NACCOM can cover the cost of set up (£4 + VAT per card). The offer is on a first come first serve basis.
(Dated: 22nd Oct 2021)
We asked BRAVE members what people would need to know to use a prepaid card. They told us the most important things were:
- How to set up the card and use the online app
- How to get the pin number
- How to check the balance
- How to get a replacement if you the lose the card or pin
Jesuit Refugee Services UK have created instructions to help people set up the mobile phone app that goes with the Equals cards.
For most prepaid cards, organisations have the option to set cards up in an individual's name and email address or anonymously - in the organisation's name. Named cards can be used alongside a mobile app to check balance and track spending, and have greater fraud cover.
The Refugee Action Experts by Experience group BRAVE said is would be helpful if instructions were:
- Translated
- Available on a website that could be translated
- Relevant for iphone and Android
- Clearly laid out, visual, and mirror what people would be looking at on their phone/card
- Available as video content - especially for people who don’t speak English
LAST UPDATED:
November 2, 2021
Visit their phone provider website, enter their phone number and your bank details. Click to receive a receipt for your records.
The Coronavirus Asylum Handbook contains more information on how to do this.
Reduce time spent topping up phones by using: Mojo Vouchers, beCharge, Recharge, Ding or MobileTopUp to top up any phone from one place.
Physical vouchers can be bought in supermarkets and posted, or the voucher code texted.
Data-only sim cards are the best value for money. E.g. Smarty 50GB for £15 or Unlimited GB for £17 (as of November 2021). You can set up an account without a contract, with minimal credit and then add data online, in shops or through PayPoint - so you don't end up with unused data.
LASSN have top tips for how to reduce data usage when connecting online.
Which? have produced a helpful guide to keeping money safe during Covid-19. The information is most relevant for those who are shielding from the virus, or for those who struggle with access to cash and nearby shops.
Find out which supermarket is preferred by the client or check to see which is most accessible on Google Maps.
Physical vouchers:
For clients who do not have a smart phone or internet access on their phone, you can order a physical card voucher from the supermarket website directly. You can also buy this from supermarkets in-person.
If you plan to post these vouchers to the client, make sure you double check postage times. You should also check that the client has enough until the voucher arrives, as postage can often take a few days.
Digital vouchers:
You can order vouchers for the required amount directly from the individual supermarket website. ASDA offer an e-card that can be topped up multiple times remotely. For other supermarkets, you need to order a new voucher each time the balance reaches £0.
If you're ordering lots of vouchers - use a platform representing multiple providers, so you can create an account and track all vouchers you have ordered.
Once you've bought the voucher, email or text the e-voucher link to the client with instructions of how to use it. Try to do this the same day you buy the voucher.
Check back with the client to see if they received the voucher and whether they had any problems using it.
LAST UPDATED:
November 2, 2021
PayPoint vouchers can be exchanged for cash or energy credits in participating shops. Look out for the PayPoint sign outside the shop or in the window.
*Please note that PayPoint are providing updated fees (Nov 2021) and we will update this section shortly.
Setup Charges
Set Up Fee = £3850
Platform Management Annual Fee = £5,250.00
Annual User Licence Fee = £160.00 per user
User Set Up Fee = £315.00 per user
Transaction Fees
Transaction fee = 63p per transaction
SMS to client = 7p per SMS
Transaction cancellation charge = 52.50p per cancellation
SMS Access Identifier Fee = 7p per SMS - There is a charge for this as every time the user logs in to the portal, they will receive an SMS with identify code to enable them to log in.
£1 per voucher + fee for SMS delivery.
Using the online portal, you enter the recipient's phone number or email address, choose an amount and send an instant voucher as a text or email. Or print the voucher to post.
The recipient exchanges vouchers for cash at participating shops. Vouchers can be used in all of PayPoint’s 28,000 retail stores. 99.7% of the UK urban population is within 1 mile of a PayPoint store.
Unless an organisation specifies to PayPoint, clients will need to show a form of ID when accessing their cash.
If someone doesn't have a smartphone the code can be entered instead of scanning the barcode.
To minimise the risk of transmitting Covid-19, you should wipe coins with hand sanitiser or wash them in soapy water. New bank notes should also be wiped clean with sanitizer or soap lather. Don't try this with older notes, as they are not waterproof.
All coins and notes that you receive back as change should be sanitised. If cash exchange cannot be avoided, anyone making payments by cash should wash their hands before placing cash in a sealed plastic bag.
If it's possible, reduce how much people need to travel and be in physical contact by giving people higher value payments less frequently.
Which? have produced a helpful guide to keeping money safe during Covid-19. The information is most relevant for those who are shielding from the virus, or for those who struggle with access to cash and nearby shops.
The internal processes and recording work much the same as your volunteer or staff expenses. However, bank transfers may create more work for your finance worker(s).
You will need the account holder's full name, account number, and sort code.
If the client doesn't have their own bank account, they may have a family member or friend who could receive the money on their behalf.
If paying into someone else's account on behalf of the client, check back to ensure they were able to access the funds, especially before making further payments.
If you become concerned about financial exploitation, follow the necessary safeguarding procedures.
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Maintain social distancing
Reduce infection risk by managing health and safety risks and maintaining social distancing when distributing payments.
Follow the latest government guidance on social distancing here.