Everyone has the right to be kept safe whether they are providing support or accessing a service. Involving everyone in your plans for service adaptation builds trust and confidence.
It will be important to go back to clients and get their input at regular stages. When you planning guidance, check with a section of your client group whether the instructions are clear, unambiguous and understandable. This will be critical to undertsand their concerns, needs and preferences for accessing support.
Consult your staff and volunteers to understand their needs and concerns for returning to face-to-face delivery, or continuing to work from home.
Quick way to collect information
Surveys can be anonymised
Can be used for clients, staff or volunteers
Likely to gain deeper insights
Easier to focus target
May take longer
Test your questions or agenda with someone first to ensure the purpose and language is clear.
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