This guidance intends to walk you through returning to deliver services safely for clients. Please also refer to the official health and safety advice: Government guidance and Health and Safety England.
Our Resource Database will also help you to complete these steps, as it offers links to specific advice in each of these areas.
Now you have an idea about your capacity to deliver in-person services, it's time to secure the space (this list is non-exhaustive).
At each step: ensure accessibility to those with disabilities of the floor plan and hygiene stations. View Refugee Action’s how-to guide on Prioritising Clients and Services for more information.
Example from Brushstrokes who have implemented protective screens and desk arrangements for their advice services
Consider procedures for handling external or extra people who may interact with your workspace. For example, maintenance, postal and delivery staff, interpreters, and friends and family who may accompany clients.
These resources are built by you, for you.
Email us if there’s anything you would like to add.