Facilitation Skills Training

The Facilitation Skills Training course builds participant's knowledge, confidence and skills to effectively facilitate group sessions and meetings.

Photo of two people looking and pointing at a laptop.

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Course feedback

"I gained a greater understanding of the skills needed as a facilitator to accommodate and support a group. I am facilitating my first group at the end of the week, and this course gave me more confidence and awareness of my ability, but it also taught me skills I hadn't thought about before. I I learnt a lot from other people, making the shared agreement was practical in terms of how to facilitate, but it also created a space where I felt I could speak, trust and learn from other members of the group without judgement of not having any direct experience. Different ways of learning is something I will be taking forward, and the neutral ice breakers, especially where language barriers are involved". - Elinor, Bevan Foundation
"The role of a facilitator is to create and hold a space where people feel safe and empowered to share ideas and engage openly and honestly with what others are saying. At the same time, they need to know what the group is trying to achieve and help them to get there by asking the right questions, keeping the session on track and helping to avoid or manage any difficult dynamics. Good facilitation will create an environment where everybody contributes and is heard, and therefore better decisions are made." - Emma, Rainbow Migration
"I gained a good understanding of the initial steps towards good group facilitation and I learnt creative methods and ideas that can be used when facilitating a new group of people with lived experience." - Nikki, St. Augustine's Centre

Holding space

After the course, participants shared their reflections and we wrote a blog about the importance of holding space to centre people with lived experience.

Read the blog

Course outline

Session 1: Breaking the ice and creating the container

Session 2: Building trust and establishing the group

Session 3: Learning styles awareness and planning

Session 4: Listening skills, creating choice and group vs facilitator responsibility


We want to continue holding space for people doing this work to come together to share and develop good practice. You can sign up to our Meet Up page to stay up to date and join in these conversations on our experts-by-experience channel in the Slack community.

Get in touch

If you have a question about the EBE Facilitation Skills Training, please email Lora at Refugee Action. We aim to reply within one week.

Email Lora