Everyone has the right to be kept safe. Whether they are providing support or accessing a service, involving everyone in your plans builds trust and confidence. Contacting some of your clients is critical to understanding their concerns, needs and preferences for accessing support.
Consult your staff and volunteers to understand their needs, concerns and thresholds for returning to face-to-face delivery, or continuing to work from home.
Quick way to collect information
Surveys can be anonymised
Can be used for clients, staff or volunteers
Likely to gain deeper insights
Easier to target focuses
Can be held online
May take longer
Test your vocabulary, questions and agenda with someone first to ensure the purpose and language is clear.
These resources are built by you, for you.
Email us if there’s anything you would like to add.