The COVID-19 crisis has profoundly changed and increased the needs of migrants, refugees and people seeking asylum. Understanding their current and emerging needs is crucial for planning how to respond, what services to offer and how to deliver them.
At this stage, it’s important to share your reviews with other organisations who work with similar client groups. Collaborating and combining your efforts will better meet the needs of your clients.
List clients' current needs during lockdown
Use monitoring information and records of the work you've been doing and consultation with clients and staff. You can also use research, such as the Refugee Action Data Hub bulletins.
Needs can be wide ranging. At this stage, you don’t need to limit client needs to those you can definitely meet. Understanding those needs you can’t meet will also help you prioritise.
ACEVO’s self-assessment framework for leaders of organisations to help formulate thoughts and capture the learning gained from the experience of responding to COVID-19.
Key factors prompting organisations to consider reopening face-to-face services include isolation, deteriorating mental health and the difficulty of delivering remote support.
However, responding to these needs must be balanced with duty of care to keep everyone involved safe. Higher risk to certain groups of individuals is a crucial factor to consider, whether staff, volunteers or those accessing services.
Many organisations we’ve spoken to are concerned that once services are reopened,
the safety of workers, volunteers and clients could be a risk; access to support may become confusing; and services may become overwhelmed.
Vulnerable staff, volunteers and clients: These individuals should continue working or accessing support from home until it is safe to return.
Will your staff and volunteers catch public transport to work?
These resources are built by you, for you.
Email us if there’s anything you would like to add.