Evaluating services regularly will help to meet user needs and improve quality. It will also help you understand what to prioritise, and when to adapt.
Different types of ongoing evaluation might be: data analysis, feedback from clients and team meetings. You can evaluate both the process of delivering services and the outcomes. The level of evaluation will depend on your capacity, but it is essential that some is undertaken.
NCVO recommends that we ask these questions when evaluating service success.
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