Charities' sustainability is threatened by reduced staff and volunteer capacity, rapidly evolving client needs and an insecure funding landscape. With limited capacity, organisations must prioritise their most critical services to meet people's needs.
As face-to-face interactions present higher risk of COVID-19 infection, the most important services will need to be prioritised. Venue capacity and social distancing will play a role in dictating frequency and intensity.
Refugee Action’s how-to guide on delivering face-to-face services safely discusses how to assess capacity.
Plan for services that are flexible. They may need to move between remote and in-person delivery due to changing demand, your organisation's capacity and government rules.
Prioritise face-to-face delivery for activities or services which are particularly challenging by phone.
COVID-19 has disproportionately affected some people, particularly those with underlying health conditions at risk of contracting the virus. This will determine their ability to access face-to-face services safely, and influence what services are prioritised.
Physical health conditions
Mental health conditions
Race and ethnicity
Location from office or venue
Involve the people using your services, ‘Experts by Experience’, to improve equality, diversity and inclusion.
One size doesn’t fit all. Ensure those who can’t access services through regular channels can access another way.
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